General Conditions

Metel  Limited  is a company  that  provides a wide range of immaterial  services  and  supplies  spy software programs for Pc, Spy  software for  MAC  and  Spy Software for Smartphones (Android OS, Apple iOS, Symbian OS and BlackBerry OS).

These General Conditions applies to all relations between you, the Customer, and Metel Ltd., the owner of  this website and the provider of the services and products you request.

Submitting any order to Metel Ltd. and / or more  simply  making a payment to Metel Ltd. you give your implied consent to these General Conditions and you accept unconditionally their  content. You also confirm that you  have read and fully approve these General Conditions, relieving us from any further obligation to inform you about them.

We  may  change  these  General  Conditions  at  any time without obligation to notify anyone. In the event of any conflict between these General  Conditions and  any   prior  versions  thereof, the  provisions  of  these  General Conditions shall prevail, unless it is expressly stated otherwise.


1) Orders

1.1 To perform any order the Customer must provide to  Metel Ltd. all  the information  requested and necessary for the correct execution of it. The lack of any data requested by Metel Ltd. will void the order.

1.2 In the event of void order  Metel Ltd.  will refund the already  versed sums for the supply not performed (transaction fee may apply). The Client  won’t have the right to  any other  reimbursement or compensation. Contrary, Metel Ltd. will has the right to debit the Customer with a service fee for the wasted time, stated the Customers' responsibility.

1.3 To order a Metel Ltd.'s product or service, the  Customer  can  choose between  emails  and  online  orders  through this website. No other method for placing an order will be accepted.

1.4 Metel Ltd. reserves the right to refuse orders without giving any explanation. In such case, Metel Ltd. will inform the Client and  will refund  the already  versed  sums for  the supply  not performed. The  Client  won’t  have the right to any other reimbursement or compensation.

1.5 After  an order  submission and  relative  payment  it is not   possible to cancel the order, in any case. Our automatic system will processing instantly your order, preventing us to cut off the process.


2) Invoicing

2.1 Any invoice raised by Metel Ltd. will be VAT free for any kind of Customer, Individual or Corporate, across the world.

2.2 Metel  Ltd.  has  no   obligation  to   raise  the   invoice   for  the   received  amount.  If  the  Client  desires  the  fiscal documentation, he must ask for it when placing the order or within the month by emailing to pay@metel-ltd.com .

2.3 Metel Ltd. doesn't  store  any Customer data, nor on web browsing neither locally for accounting, audit, archiving or anything else. The  Customer must request the  invoice within the month of payment. Late requests can't be satisfied.


3) Payments

3.1 All the products and services provided by Metel Ltd. have to be paid in advance. No exceptions allowed.

3.2 If the Client will pay one or plus services in  advance, but he can't  take  advantage of it/them for a Metel Ltd.'s lack, the Client will be eligible to claim back money. Transaction fees may apply.

3.3 If  a reimbursement  is due, the  Client has  only  the right to get back the versed sum (less any transaction fees). No any other compensation or  refund will be acknowledged.

3.4 Payment methods accepted are:

            - credit cards / debit cards / prepaid cards, through Paypal system;
            - direct payment through Paypal account;
            - bank wire transfer (EUR currency only);
            - Bitcoins
            - Litecoins

3.5 In event of overdue amounts the Customer will  incur in penalties and additional  fees. A standard interest rate of 13 percentage  points  (13%) p.a. will  be charged. Additionally an administration  fee of € 15,00 will  be   charged  for  each payment reminder. Finally, the debtor could also be called to settle court fees and intermediary's debt recovery fees.


4) Prices

4.1 All the prices shown on this website are ALL TAX INCLUED. No VAT, no additional fees, etc.

4.2 Any Bank refund (partial or total) is subjected to a service fee (requested  by  the Bank to perform it). The  Customer accepts this charge without opposition.

4.3 Any Paypal refund (partial or total) is  subjected to a service fee (requested by  PayPal  to perform it). The  Customer accepts this charge without opposition.

4.4 All  the prices shown  on this website  are actual prices. However,  it  may be  that there is an increase in prices not shown quickly on website.

4.5 In the  event  of a price increase not  shown  quickly on website  the Customer  will be informed asap. He can decide whether to pay the  additional  amount and  proceed  with  the order, or  to request  the  return  of  the  amount  already paid and cancel the order (transaction fees may apply).

4.6 Advance payments don’t avoid from any price increase.

4.7 Advance  payments are  not  eligible for discounts. Discounts can be discussed from time to time and according to quantities.


5) Products and delivery

5.1 All products and services are to be considered as custom. As custom services, they aren't redeemable.

5.2 Metel Ltd. isn't the software manufacturer or developer. It  can't  be  held  responsible  for  any  lack  or  fault  about software functionality (temporarily or not); It  can't  be  held  responsible  for  any  inefficiency, lack  or  fault  about  any software features  nor  for  any  delay in its running. The  Client  voluntarily  give  up  any  right  to  claim  back  anything from Metel Ltd. .

5.3 Metel Ltd. can't  be  held  responsible for  any  inefficiency, lack or fault (temporarily or not) about GSM/GPRS/UMTS and so on networks. The Client voluntarily give up any right to claim back anything from Metel Ltd. .

5.4 It  is  only  Client's  burden  to verify and to be sure that  ordered/purchased product  is  suitable  for  his  needs  and compatible with his device, firmware, etc. Metel Ltd. declines all responsibilities.

5.5 The  delivery  of spy  software will  be done  by  emails, cloud  systems  and  other  electronic ways only.

5.6 The  delivery  of other services will  be done  by  emails, cloud  systems  and  other  electronic ways only.

5.7 Products  are generally  delivered within few  hours next to order and full payment. However, it is  possible  that the delivery can take up to one or two days if something goes wrong with manufacturers. We'll update you accordingly.

5.8 The Client has no rights to request to be refunded neither indemnified for any delay in software products delivery.


6) Meetings

6.1 Head office is closed to public and it's not possible at all to meet Customers and/or Suppliers there.

6.2 Representative office in Monaco (MC)  is closed  to  public  for privacy and security reasons; it's not possible at all to meet Customers and/or Suppliers there.

6.3 Any  meeting  with Customers and/or Suppliers can be performed only in Monaco (MC), at a business center  nearby our offices. The  price of  the conference  room  is totally charged to the Customer (the amount will be communicated in advance to him).

6.4 A fixed amount established  in € 150,00 is requested to the Customer as remuneration for our time/work.

6.5 In  relation to  points  6.3  and  6.4 , the  relative amounts  are  to be paid in advance, prior the meeting, and they are not redeemable nor deductible from ordered work amount.


7) Warranty and right of withdrawal

7.1 Metel  Ltd.  sells immaterial services  and  special   delicate  products. Therefore, there  isn't  any  warranty  (by  us) on  products.

7.2 If any  warranty applies, it  is provided  directly by the third party developer/manufacturer. It's his own responsibility and with him it has to be solved.

7.3 The  technical  and  working  characteristics  of the  products are those pointed out by the manufacturers. Metel Ltd. isn't   responsible  for  the  truth, correctness   and   completeness   of   the   provided    information   and   declines   all responsibilities.

7.4 Stated that all  services and  products sold  by Metel Ltd.  are "special", they are to be considered custom products. For this  reason  there is no right of  withdrawal  offered  by  us  on  them. If  any right applies, it must be checked only with manufacturer/developer, and with him solved.


8) Validity


8.1 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

8.2 Should  any  term or provision hereof  be deemed  invalid, void  or enforceable  either in its entirety or in a particular application, the remaining parts of  these GC and the terms and provisions thereof shall nonetheless remain in full force and effect.

8.3 The original English version of these CG may have been translated into other languages. In  the event of discrepancy or inconsistency between the English version and any translation, the English language version shall prevail.

8.4 These GC and  the relationship  between you and  Metel Ltd.  shall be governed by and construed in accordance with the  Law  of The  Commonwealth of Dominica. You agree to submit to the exclusive jurisdiction of the Eastern Caribbean Supreme Court, voluntarily giving up any right to appeal to other courts.


9) Property, contents and availability

9.1 All  Content included  in this website, unless  uploaded  by  users, including, but  not limited to, text, graphics, logos, icons, images, data compilations, page  layout, underlying code and software is property of Metel Limited, our affiliates or other relevant third parties. You  acknowledge that  such material is protected by applicable International intellectual property and other relevant laws.
You can't reproduce, copy, distribute, store or in any other fashion re-use material from this website.

9.2 This website may contain  links to other sites. These  sites could be under the control of Metel Ltd. or  not. However, we don't assume any responsibility for any and all forms of loss or damage arising out of the use of them.

9.3 Metel Ltd. doesn't ensure that  this website will  be compatible  with all  systems, that  it will  be secure  and that all information provided will be accurate. Metel Ltd. gives no guarantee of any specific results from the use of our website.

9.4 Metel Ltd. doesn't  ensure that  the  website is secure  and free of errors, viruses  and other malware; all  users  are advised to take responsibility for their own security, of their personal details and their computers.

9.5 Metel Ltd. doesn't ensure that the service will be free of defects and/or faults, and that the website will be available on an uninterrupted basis.

9.6 Metel Ltd. does not accept any liability  for any disruption or  non-availability of  the website resulting  from external causes including, but  not  limited  to, ISP equipment  failure, host  equipment  failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

9.7 Metel Ltd. reserves the right to alter, suspend  or discontinue any part of (or the whole of) the website. These Terms and Conditions shall continue to apply to any modified version of the website unless it is expressly stated otherwise.


10) Communications

10.1 All communications  sent to us by  emails  or online  forms are transmitted  in not-encrypted  mode. User must  be aware that they use these communication systems at their own risk.

10.2 From time to time, Metel Ltd. may  sends you  information about  its products  and/or services (by email). If you do not  wish  to receive  such  information, please  contact  us  through  the  contact  form  on  this  website, in  order to be removed from our mailing list.

Valid from 01.01.2016